RETURNS & EXCHANGES
Information on this page applies to online purchases only.
Items purchased on mmntofficial.com are eligible for free return or exchange within 14 days of delivery.
RETURN OR EXCHANGE
All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.
To make your online order return via mail, please contact us at email@example.com by requesting a Return Authorization before sending your item(s).
- Orders returned to us without a return authorization may face delays in processing.
- If you are receiving multiple shipments for the same order, please wait until you have received everything to initiate your return and only send unwanted items in one package to avoid delays in processing.
- Please note that any returns received which do not meet our return policy requirements may be refused.
Important information on returns
- Items must be returned to us in perfect condition.
- Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
- All products that come in their own box must be returned in their original, undamaged box as this is considered part of the product.
- Coats should be returned with their dust bag as this is considered part of the product.
- When returning by mail, please make sure to return the item and its corresponding box inside another solid carton box to not damage the original packaging.
- MMNT reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
- MMNT free DHL return services are only valid in the original country to which an online order was shipped. Find your nearest DHL drop off point here www.dhl.com.
We prefer that items are returned through the MMNT return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport to the following address:
Concrete Textile GmbH
Orders placed with Klarna can only be returned for refund. If the order is returned in full, your Klarna invoice will be cancelled, and any funds paid towards the invoice will be refunded. If you have made a partial return, a new updated invoice will be sent to you by email by Klarna. If you wish to exchange for a new size, item, or color, please return your current item(s) for refund and place a new order for the new item(s) with your preferred payment method.
Tracking your return
You can follow your return in transit on www.dhl.com if you retain a copy of the Return Tracking Number from the return label you receive. Once received, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated. For exchanges, please allow an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details. Please note that return processing may take additional time during peak seasonal times.
Receiving a refund
All returns that are shipped back within the 14-day time period will be refunded to the original form of payment. If the complete order is returned the refund will include standard delivery costs from MMNT to you. Please note that in case of a written notice and proof of a return to MMNT within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.
MMNT quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If items have a manufacturing fault that occurred within a 12-month period from the date of purchase, please contact us immediately.
If you need to file a dispute towards MMNT or our products, please visit http://ec.europa.eu/odr.